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A

Accessible Parking
Accessible parking spaces are located in the East and South parking lots. You must have a valid person with a disabled parking placard to park. Parking is first come, first served and spaces are limited. An early arrival is strongly recommended. CLICK HERE for parking maps.

Accessible Seating
Accessible seating is located in the following sections: B5, B11, B14, B18, C1, C16, C31, C32, East Igloo 2 and 3, West Igloo 2 and 3. Accessible seats in the C level may be reached by elevators or ramps. Section availability may vary depending on type of show.

For non-Pittsburgh Penguins events, a limited amount of accessible seating is available during the on-sale through Ticketmaster. Once their allotted amounts are sold, please call 412-642-1800 for further information.

For Pittsburgh Penguins hockey games, accessible seating may be purchased by calling the Pittsburgh Penguins Customer Service Department at 412-642-1842.

Admission
Children twenty three months and under do not require a ticket to MOST events at Mellon Arena provided that they sit on the lap of an adult throughout the entire event. Please check each event individually for age requirements.

Address and Phone Number
Mellon Arena
66 Mario Lemieux Place
Pittsburgh, PA 15219-3516
412-642-1800

Alcohol
Guests of Mellon Arena must be 21 years of age or older to purchase and/or consume alcoholic beverages. ARAMARK reserves the right to check proof of legal drinking age.

There is a maximum of TWO (2) alcoholic beverages per purchase at all concession stands and portable vendors.

For Pittsburgh Penguins games, all alcohol sales within the arena will conclude at the beginning of the third period. Individual concerts and events are determined on a show to show basis.

ARAMARK has the right to discontinue the sale of alcohol at anytime during an event.

Anniversary Announcements
See special announcements

Assisted Listening Devices
Guests of Mellon Arena who are hearing impaired may request an amplification device for any event at the Arena. Please contact 412-642-1800 or email info@mellonarena.com to ensure the proper device is available when you attend the event. A photo ID is required when borrowing the device and all amplification devices are operable from any seat.

ATM Machines
For the convenience of our fans, there are THREE (3) Citizen Bank ATM's located at Mellon Arena. Locations are in the main concourse, one is just outside of the Igloo Club on the West side of the building and one is outside of the East Igloo Lounge. The third is outside the building at the Gate #1 Box Office. Please note that some concession stands and portable vendors do not accept debit or credit cards.

Autographs
Mellon Arena does not support solicitation of autographs of any kind on Mellon Arena property.
Mellon Arena cannot accept autograph/photograph requests by mail.

Automotive Assistance Program
AAA will have a "Puck Truck" at all Penguins home games. The "Puck Truck" is available to assist patrons that have trouble with their vehicles in the Mellon Arena lots only. Fans can call 1-800-AAA-HELP after the start of the third period.

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B

Baby Changing Stations
Baby changing stations are available in most of the public restrooms at Mellon Arena.

Backstage Passes
Mellon Arena does not issue or sell backstage passes to events. Backstage access is strictly limited and is arranged by tour management.

Bags, Backpacks and Purses
For security purposes, only small personal bags (purses, baby or diaper bags, etc) will be permitted inside Mellon Arena and all items are subject to searches upon entrance.

Large bags, coolers, backpacks and sealed packages (including gifts for performers and or athletes) of any kind are not permitted.

Banners and Signs
Banners and signs are permitted providing they are in good taste, as deemed by building management. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. They cannot be hung or fastened anywhere in the building or in any way obstruct another guest's view or building signage.

Binoculars
Binoculars and their cases are permitted for most events. All items are subject to searches upon arrival. Mellon Area advises guest to check the individual event page for confirmation.

Birthday Announcements
See special announcements

Bottles and Cans
No bottles, cans or coolers are permitted inside Mellon Arena.

Box Office
The Mellon Arena Box Office is located at Gate #1, off of Mario Lemieux Place and Centre Avenue. The Box Office is open Monday through Friday from 10:00 am to 5:30 pm, Saturday from 10:00 am to 2:00 pm and is closed on Sundays with exceptions to event days.

On an event day, the Box Office will be open from 10:00 am to 8:00 pm. Mellon Arena Box Office hours are subject to change as a result of varying event times or holidays.

Bus Parking
Parking is available for buses transporting groups to Mellon Arena. For more information, please contact the Group Sales Department at 412-642-1977 or email groupsales@mellonarena.com.

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C

Cameras
Cameras are permitted into Mellon Arena for Pittsburgh Penguins hockey games and most events. If allowed, Mellon Arena building policy allows only small personal still camera (preferably disposable) equipped with 3 inch lens or smaller be brought into the Arena. Cameras with detachable lenses or flashes are not permitted. Video, audio and professional camera and recording devices are strictly prohibited in the Arena.

For all other events, camera policies will vary. Please check the individual event page for further information.

Cellular Phones
Use of cellular phones in the Arena is permitted, as long as it does not disturb other fans in the area or interfere with their ability to enjoy the event.

Children's Ticketing Policy
Children twenty three months and under do not require a ticket to MOST events at Mellon Arena provided that they sit on the lap of an adult throughout the entire event. Please check each event individually for age requirements.

Comments
Comments, concerns or questions can be submitted by emailing info@mellonarena.com

Concessions
Visit the many ARAMARK concession stands on the arena's concourses. ARAMARK stands include favorites such as Pizza Hut pizza. For a list of available concessions selections CLICK HERE

Please note that some ARAMARK concession stands and portable vendors do not accept debit cards.

Credit Cards
American Express, MasterCard and Visa are accepted at the Mellon Arena Box Office, PenStation and select merchandise stands.

ARAMARK concession stands currently do not accept credit or debit cards.

Customer Service
At most Mellon Arena events, a customer service booth is available behind PenStation in the Gate #1 main concourse level.

Cyber Club
A FREE subscription based club that allows Mellon Arena patrons preferred presale, on sale and special offers. CLICK HERE to sign up.

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D

Designated Drivers
Guests of legal drinking age who hold a valid driver’s license and wish to sign up to be a designated driver, may stop by the Designated Drivers booth located behind section B3 during Pittsburgh Penguins games. In return for safe and sober transportation of their group from Mellon Arena, the designated driver will receive a coupon redeemable for a complimentary soft drink during the game.

Designated Drop- Off / Pick-Up
For disabled guests convenience, two accessible drop-off and pick-up points are available.

Directions
CLICK HERE for directions to and from Mellon Arena.

Donation Request
All requests must be made in writing on event/company letterhead a minimum of 4-6 weeks prior to the event date. The request must include date, time and beneficiary of funds raised.

Please send your request by mail to the address below or fax to: 412-391-8454
Alyssa Blumling
Assistant Marketing Manager
66 Mario Lemieux Place
Pittsburgh, PA 15219

Doors Open
Doors generally open one (1) hour prior to the start of an event at Mellon Arena, including Pittsburgh Penguins games. Please check the individual event page for further information. Mellon Arena has a no re-entry policy; once you leave the building during an event, you will not be permitted to return.

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E

Elevators
Elevators are located on the East and West sides of the arena. Accesses to these elevators are limited to premium seat holders and patrons with disabilities.

Emergency Evacuation
In the event of an emergency, Mellon Arena staff will utilize the public address (PA) system to inform guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage.

Employment Opportunities
Employment information for Mellon Arena is posted on the Employment Opportunities page when available. CLICK HERE . Please include position applying for and salary requirements, if applicable.

Resumes can be sent by mail to the address below, or email to: hrmanager@mellonarena.com
Mellon Arena
Attn: HR Director
66 Mario Lemieux Place
Pittsburgh, PA 15219

Entrances and Exits
Mellon Arena has two main entrances for the general public.
Gate #1 is located near the corner of Mario Lemieux Place and Centre Avenue.
Gate #3 is located near the corner of Washington Place and Centre Avenue.

Escalators
Escalators are located at Gate #3 entrance of the building and lead to the main concourse level of the arena.

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F

Family Fun Packs
In conjunction with Giant Eagle, Mellon Arena offers Family Fun Packs for many family shows. With the discounted ticket package, patrons may purchase four tickets to an event along with four hot dogs, four soft drinks, and a bounce back offer from Giant Eagle or Get Go. Please visit the individual event page to check for availability.

Family Restrooms
There are no family restrooms located within Mellon Arena.

Fan Courtesy Policy
Mellon Arena is committed to exceeding the expectations of every guest by delivering the best sports and entertainment experience with quality guest service and exceptional value at a world-class venue.

As a means of creating a safe, comfortable and enjoyable experience for all guests, Mellon Arena asks for your assistance and compliance with the following:

• Abusive or foul language and obscene gestures directed towards other guests, arena employees, players, coaches, performers or officials.

• Clothing containing offensive language or indecent graphics.

• Intoxication or other signs of impairment related to alcohol or drug consumption.

• Smoking, except in designated areas located outside the arena.

• Banners or signs that obstruct the view of guests, obscure advertising or impede the operations of Mellon Arena, contain objectionable subject matter or are commercial in nature. Mellon Arena reserves the right to remove any banner or signage at any time.

• Prohibited entry items such as containers, food and beverage, air horns, weapons and laser pointers.
  

• Guests entering or attempting to enter restricted areas without proper authorization or credentials.

• Throwing objects, either within the seating section or onto the ice or event performance area.

• Guest who are disruptive to the event presentation, performance or game.
  

Guests encountering difficulties and concerns are urged to contact the Mellon Arena staff immediately.

Guests not abiding by this Fan Courtesy Policy are subject to ejection from Mellon Arena and in some cases subject to criminal prosecution.

First Aid
First Aid station is located on the main concourse behind section B5. Paramedics from the City of Pittsburgh are onsite for all events. If you are in need of medical attention, please notify a Mellon Arena employee immediately.

Food and Beverage
No food or beverages of any kind are permitted to be brought into Mellon Arena. Concessions stands located throughout the arena sell a wide variety of food, alcoholic and non- alcoholic beverages. Pennsylvania State Law prohibits the sale of alcohol to all persons under the age of 21. Guests are required to show proper identification and proof of age when purchasing alcoholic beverages.

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G

Group Ticket Sales
Mellon Arena and the Pittsburgh Penguins offer group ticket sales to most events and Penguins games. Please contact the following to make arrangements for group ticket discounts and information;

Mellon Arena events: For information on group rates and availability, please contact the Mellon Arena group sales department at 412-642-1977 or email groupsales@mellonarena.com

Pittsburgh Penguins hockey games: For information on bringing 20 or more people to a regular season home game or to be placed on the Penguins mailing list call 412-642-1979 or email grouptickets@pittsburghpenguins.com.

Guest Services
At most Mellon Arena events, a customer service booth is available behind PenStation on the Gate #1 main concourse level area.

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H

Heelys
Due to security and safety reasons, the wearing of the popular shoe (with wheels embedded in the sole) is strictly prohibited in the Mellon Arena

History of Mellon Arena
For more information regarding the history of Mellon Arena, please CLICK HERE .

Hotels
Fans can chose from a various downtown hotel accommodations when attending events at Mellon Arena. For a complete list of hotels in the surrounding area, please CLICK HERE.

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I

Igloo Club
To be eligible for membership to the Igloo Club, an individual must be a Penguins Full Season Ticket Holder. The membership year starts annually on September 1st. Pennsylvania Liquor Law dictates the only individuals may be listed as members. Corporations, partnerships, or other such entities can not hold membership. For more information, please call 412-642-1890.

Internships
Mellon Arena offers internships for academic and nonacademic credit. For more information on internship opportunities, please CLICK HERE .

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J

Jobs
Employment information for Mellon Arena is posted on the Employment Opportunities page when available. CLICK HERE
Please include position applying for and salary requirements if applicable. Resumes can be sent by mail to the address below, or email to: hrmanager@mellonarena.com

Mellon Arena
Attn: HR Director
66 Mario Lemieux Place
Pittsburgh, PA 15219

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K

TAG- A- KID sponsored by Barrier Protection
In the event a parent and child might get separated at a Mellon Arena event, parents can register their child with the Tag-A-Kid program sponsored by Barrier Protection. A wristband with the parent's seat location and contact information will be given to the child. Registration is available at the Customer Service booth located at Gate #1 in main concourse behind PenStation, as well as at the Pittsburgh Penguins Customer Service booths during Pittsburgh Penguins games.

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L

Lost and Found
If an item is lost or found during an event please see the information booth located on the main concourse at Gate #1. Lost items can be claimed at the information booth near Gate #1 during an event. Guests inquiring about lost items after an event should call Cindy Clark at 412-642-1800 for information. Items lost at events are held in storage for thirty (30) days and then either disposed of or donated to an appropriate charity.

Lost or Stolen Tickets
For non hockey events, please CLICK HERE for information regarding lost or stolen tickets.

For Pittsburgh Penguins hockey games, tickets that are lost, destroyed or inaccessible will be subject to a three (3) dollar reprinting fee. In the event that a ticket is reprinted, the bar code on the original ticket will be voided. To have a replacement ticket issued, please call the Penguins Customer Service Department at 412-642-1842. Only tickets purchased through the Pittsburgh Penguins office as part of a Full or Half Season Plan are eligible for reprints. The Penguins cannot reprint any tickets purchased through Ticketmaster or acquired through any other means.

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M

Merchandise
For official Pittsburgh Penguins merchandise, please see PenStation.
For most non hockey events, portable merchandise stands are available throughout Mellon Arena. These merchandise stands do accept most major credit cards and cash.

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N

National Anthem Singers
To be considered to sing the national anthem, for Pittsburgh Penguins games, please submit a tape, CD or video of you performing the national anthem to the address below. Materials submitted must be a maximum of 90 seconds long. No other songs will be accepted. Items will not be returned.

Mellon Arena
Attn: Billy Wareham
Re: National Anthem
66 Mario Lemieux Place
Pittsburgh, PA 15219

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O

Operator
In the event of an emergency or if you need further information about events at Mellon Arena, please contact the Mellon Arena operator at 412-642-1800.

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P

Parking
For more information on parking for Mellon Arena events and Pittsburgh Penguins games, please CLICK HERE .

Parents Room
Parents rooms are available for select events at Mellon Arena. Please check the individual event page at for availability.

Pay Phones
There is one pay phone located by PenStation at Gate #1 on the main concourse of Mellon Arena for your convenience.

PenStation
PenStation is the official team store of the Pittsburgh Penguins, located at Gate #1 at Mellon Arena. Store hours vary. Please call 412-642-1958 for more information.

Pittsburgh Penguins
Mellon Arena is home to the Pittsburgh Penguins. For more information, please visit www.pittsburghpenguins.com

Presales
Certain events at Mellon Arena offer presales to our cyber club. For more information, please CLICK HERE.

Prohibited Items
No bags, back packs, air horns, cooler (hard/soft sided), thermoses, large purses, cans, bottles, flasks, alcoholic beverages, laser pointer, video or audio recording devices, professional cameras/lens, tripods, banners or signs on poles, weapons or any other items deemed dangerous and/or inappropriate.

Small purses, camera cases, binocular cases and diaper bags will be permitted, however, all items that do not pass security must be returned to vehicles.

Public Transportation
For information regarding public transportation to Mellon Arena, please CLICK HERE.

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Q

Questions
For general questions please email info@mellonarena.com or call 412-642-1800.

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R

Re-Entry Policy
Exit and re-entry is not permitted at Mellon Arena.

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S

Scalping/ Ticket Reselling
Guests may not re-sell tickets at any price on Mellon Arena property. To avoid issues with counterfeit, stolen, void or other invalid tickets, tickets should only be purchased from an authorized Ticketmaster outlet or Mellon Arena box office.

Season Tickets
For information on Pittsburgh Penguins season tickets please CLICK HERE .

Seating Maps
To locate your seating location within Mellon Arena, please choose from the following SEATING CHARTS .

Security
In the interest of guest and staff safety, a search process is required for all events in order to prevent guests from bringing unauthorized and prohibited items into the arena.

Service Animals
Certified service animals or service animals in training for guests with disabilities are welcome into Mellon Arena. All service animals must remain on a leash or in a harness at all times within the Arena. All other animals are not allowed in Mellon Arena unless specified by management.

Smoking Policy
Smoking is not permitted inside Mellon Arena, however, designated smoking areas are located outside the building and are accessible via the main concourse level outside of sections B14 and B28.

Solicitation
The distribution of promotional items, handbills, flyer's, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Mellon Arena property without proper authorization from management.

Special Announcements
Birthday and anniversary messages can be displayed at Pittsburgh Penguins hockey games only. A twenty dollar ($20) donation is required to Make-A-Wish foundation. To have a special announcement displayed CLICK HERE. All requests must be placed at least forty eight (48) hours prior to each game.

Special Events
To book a special event at Mellon Arena, please contact ARAMARK at 412-642-2155.

Strollers
Strollers are allowed into Mellon Arena. Fold up strollers are preferred due to limited storage space. Mellon Arena does not provide any areas for secure drop off of any personal items.

Suites
For information about purchasing suites for Pittsburgh Penguins hockey games and other events, please contact the Penguins Premium Seating Department at 412-642-1886 or email premiumseating@pittsburghpenguins.com

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T

Ticketmaster
For more information regarding Ticketmaster and ticket sales of Mellon Arena events, please CLICK HERE .

Tours
Tours of Mellon Arena are only offered on a case by case basis. Unfortunately due to the year long events schedule, availability for tours is very limited.

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U

Umbrellas
Compact umbrellas are permitted into the Mellon Arena. We ask that umbrellas are able to be placed in small purses or hand bags. All items are subject to searches upon arrivals.

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V

Video Cameras
Use of video or audio recording equipment is strictly prohibited. Mellon Arena reserves the right to confiscate any tape or film and remove the patron from the building.

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W

Wheelchairs
A limited number of wheelchairs are available for transporting guests that are disabled to their seating location. Guests can be transported from the gates to their seats. If a wheelchair is needed for the duration of the event, guests must supply their own wheelchairs. Wheelchairs cannot be reserved in advance.

Upon arrival, guests can arrange for a wheelchair at any entrance of Mellon Arena. Please see a Mellon Arena employee to assist with wheelchair transportation.

Will Call
Tickets ordered or prepaid can be picked up at the Mellon Arena Box Office, located at Gate #1. Will Call windows open one hour prior to events and patrons must present valid photo identification when picking up tickets.

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X

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Y

Youth Ticket Pricing
Select events at Mellon Arena offer discounted youth ticket pricing. For availability and rates, please check the individual events pages .

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Z

Zip Code Restrictions
Occasionally a Mellon Arena show promoter, in conjunction with Ticketmaster, may elect to restrict presale and day of on sale ticket purchases based on zip code billing addresses in the Pittsburgh metropolitan area (including western Ohio, northern West Virginia and western Maryland). Please check individual event pages for more information.

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